Terms and Conditions
Current version of the terms and conditions is effective from 19.09.2025
1. Definitions
1.1. Litcoach Service – the website and mobile application available at litcoach.pl and in app stores (Google Play and App Store), enabling training reservations, availability management by Trainers, and communication between Trainers and Trainees.
1.2. Trainer – a natural person with an account in the Litcoach Service who provides coaching services, including conducting trainings, managing their availability, and communicating with Trainees via the Litcoach Service.
1.3. Trainee – a natural person with an account in the Litcoach Service who uses services offered by Trainers via the Litcoach Service, in particular books trainings and communicates with Trainers.
1.4. User – any person using the Litcoach Service, including both Trainer and Trainee.
1.5. Service Provider – Mikołaj Nogieć conducting business under the name Mikołaj Nogieć Development, registered office: Bociana 4D/22, 31-231 Kraków, mailing address: Bociana 4D/22, 31-231 Kraków, NIP (Tax ID): 5130271906, REGON: 389044243, entered in the Central Register and Information on Economic Activity (CEIDG), email address: nogiecmikolaj@litcoach.pl.
1.6. Service Recipient – a natural or legal person using services provided via the website litcoach.pl and the Litcoach mobile application.
1.7. Electronic Service – a service provided electronically by the Service Provider to the Service Recipient via the Litcoach Service, in particular training reservations, availability management, messaging, and Newsletter subscription.
1.8. Account – an individual User profile created in the Litcoach Service enabling the use of the offered services.
1.9. Marketplace – a functionality of the Litcoach Service enabling Trainees to browse Trainers’ offers and book trainings.
1.10. Reservation – the process by which a Trainee signs up for a training offered by a Trainer via the Litcoach Service.
1.11. Terms – these Website Terms and Conditions.
1.12. Newsletter – an Electronic Service allowing the Service Recipient to subscribe to and receive free information from the Service Provider at the email address provided by the Service Recipient.
2. General Provisions
2.1. The Litcoach Service operates under these Terms. The Terms define the types and scope of services provided electronically by the Litcoach Service, the rules for providing such services, conditions for concluding and terminating electronic service contracts, and the complaints procedure.
2.2. Each User, upon taking steps to use the Electronic Services of the Litcoach Service, is obliged to comply with these Terms.
2.3. The Litcoach Service processes Users’ personal data in accordance with applicable data protection laws. The User consents to the processing of their personal data for purposes related to the use of the Litcoach Service, such as registration, use of the Marketplace, booking trainings, or availability management.
2.4. The rules for protecting and processing Users’ personal data are set out in the Privacy Policy available at: https://www.litcoach.pl/pl/polityka-prywatnosci.
2.5. In matters not regulated herein, the following laws apply:
2.5.1. Act on the Provision of Electronic Services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended),
2.5.2. Consumer Rights Act of May 30, 2014 (Journal of Laws 2014 item 827),
2.5.3. Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and other relevant provisions of Polish law.
2.6. Only adults may use the Litcoach application. Persons under 18 may use the Service only with the consent and under the supervision of their legal guardian.
3. Type and Scope of Electronic Services
3.1. Via the Litcoach Service, comprising the website litcoach.pl and the Litcoach mobile app, the Service Provider enables use of the following Electronic Services:
3.1.1. browsing and managing Trainer profiles,
3.1.2. making training Reservations,
3.1.3. leaving ratings and reviews for Trainers,
3.1.4. browsing Trainers’ availability,
3.1.5. using the chat feature with a Trainer,
3.1.6. canceling reserved trainings,
3.1.7. using the Contact Form,
3.1.8. subscribing to the Newsletter,
3.1.9. creating and editing an Account,
3.1.10. browsing statistics available in the app,
3.1.11. receiving push notifications about upcoming trainings.
3.2. Provision of Electronic Services to Service Recipients is carried out under the conditions set out in these Terms.
3.3. By submitting materials to the Litcoach Service (e.g., photos, descriptions), the User declares that:
3.3.1. they have the appropriate rights to such materials,
3.3.2. the materials do not infringe third-party rights,
3.3.3. the materials may be published in the Litcoach Service and made available to other Users.
3.4. The Litcoach application is provided “as is”. The Service Provider does not guarantee:
3.4.1. uninterrupted operation,
3.4.2. complete correctness of the application.
3.5. Use of the application is solely at the User’s own risk.
4. Conditions for Providing and Concluding Electronic Service Contracts
4.1. No Fees for Services – All Electronic Services specified in §3 are provided by the Service Provider free of charge. This applies to both website and mobile application features.
4.2. Term of Electronic Service Contracts
4.2.1. Contact Form – The contract is concluded for a fixed term and expires when the Service Recipient sends the message or stops sending it.
4.2.2. Newsletter – The contract is concluded for an indefinite term. The Service Recipient may unsubscribe at any time, which results in termination of the contract.
4.2.3. Training Reservations – The contract is concluded for a fixed term until the reservation is fulfilled or canceled. A reservation becomes active upon confirmation by the Trainer and expires upon completion of the training or cancellation by the Service Recipient.
4.2.4. User Account (profile) – The contract is concluded for an indefinite term and remains in force as long as the Service Recipient has an active account. The account may be deleted at any time, which results in termination of the contract.
4.3. To use the Litcoach Service, it is necessary to have:
4.3.1. a device (computer, tablet, or smartphone) with Internet access,
4.3.2. an active email inbox,
4.3.3. a web browser that supports Cookies and JavaScript,
4.3.4. the Litcoach app installed on a mobile device (for app features).
4.4. Minimum technical requirements, failure to meet which may prevent use of the Service, include:
4.4.1. a mobile device with an original Android operating system version at least 15.0 or an original iOS operating system version at least 18.5,
4.4.2. the current version of the Litcoach app downloaded from an official store (Google Play or App Store),
4.4.3. for certain functionalities – GPS enabled on the device,
4.4.4. an active Internet connection allowing two-way communication via HTTPS,
4.4.5. access to a current web browser supporting HTML5 and CSS3 standards, e.g., Google Chrome or Mozilla Firefox,
4.4.6. cookies and JavaScript enabled in the browser,
4.4.7. access to email.
4.5. The Service Recipient undertakes to:
4.5.1. use the Service in accordance with the law, good practices, and social norms,
4.5.2. respect personal rights and intellectual property rights of other users, Trainers, and third parties,
4.5.3. provide accurate data and keep it up to date,
4.5.4. refrain from providing unlawful, offensive content or content infringing the rights of others,
4.5.5. refrain from providing content containing personal data that violates GDPR provisions, including: genetic, biometric, health data, data concerning sexuality, political views, or trade union membership,
4.5.6. use the Service according to its intended purpose,
4.5.7. create only one Account in the Service,
4.5.8. ensure the confidentiality of login data and not share Account access with third parties.
4.6. The User is obliged not to post content in the Service that:
4.6.1. contains nudity or sexual content,
4.6.2. is violent, threatening, or harassing,
4.6.3. constitutes hate speech, discriminatory, or offensive content,
4.6.4. constitutes spam, contains malware, or unauthorized advertising,
4.6.5. infringes third-party intellectual property rights.
4.7. Violation of the above rules may result in immediate removal of content and temporary or permanent blocking of the User’s account.
4.8. The User bears full responsibility for the security of their Account and Profile, including all actions taken using them.
4.9. The User may report content that violates the law or the Terms via email to: nogiecmikolaj@litcoach.pl.
4.10. The Service Provider reviews reports without delay and may decide to remove content or block the User Account concerned.
4.11. If content is removed or an Account is blocked, the User will receive the reasoning for the decision along with information about the possibility to appeal it within 14 days.
4.12. The User may give separate consent to receive commercial and marketing information from the Service Provider electronically, including by email and via notifications in the Service (Litcoach app and website). Consent is voluntary, is not a condition for using the Service, and may be withdrawn at any time.
4.13. Withdrawal of the above consent applies prospectively and does not affect the lawfulness of processing carried out prior to its withdrawal.
5. Service Provider’s Rights and Liability
5.1. The Service Provider is not liable for:
5.1.1. the authenticity, reliability, accuracy, and completeness of data and information posted in the System by Users nor for content transmitted between Users via the System,
5.1.2. damage resulting from improper performance or non-performance of contracts concluded via the System by Users,
5.1.3. infringement of third-party rights by Users,
5.1.4. acts of third parties for which the Litcoach Service is not responsible,
5.1.5. damage related to services provided by Trainers via the System, in particular in the event of improper performance, violation of the law, lack of required standards or expected qualities,
5.1.6. Users’ capacity to conclude contracts via the System and their solvency,
5.1.7. damage suffered by Trainees as a result of blocking or deleting their Account due to violations of the Terms or applicable law.
5.2. The Litcoach Service is not responsible for content posted by Users (e.g., Trainer descriptions, reviews), in particular when:
5.2.1. the Litcoach Service Provider has no knowledge of their unlawful nature or related activity, and with regard to claims for damages – there is no information or evidence clearly indicating their illegality,
5.2.2. upon obtaining knowledge of unlawful content, the Litcoach Service Provider promptly takes action to remove it or block access to it.
5.3. The Service Provider reserves the right to temporarily or completely disable the System for modernization or repair. In the event of a complete shutdown, if possible, an appropriate notice will be published on the Litcoach website.
5.4. Scope of liability of the parties to the contract between Trainee and Trainer
5.4.1. Service Provider: provides System functionality enabling contact between the Trainee and the Trainer to conclude a contract for services by the Trainer and make Reservations; acts as an intermediary facilitating contract conclusion but does not participate in performance or settlements.
5.4.2. Trainer: bears full responsibility for performing the reserved service, handling complaints, and ensuring the Trainee can exercise their consumer rights; is obliged to contact the Trainee to resolve any complaints.
5.5. Service quality and training cancellations
5.5.1. The Service Provider is not responsible for the quality of services provided by Trainers or their performance,
5.5.2. The Service Provider does not manage the conditions for canceling trainings or other terms of contracts between the parties.
5.6. The Service Provider is not responsible for Trainers’ qualifications, experience, knowledge, or skills, nor for the effects of trainings conducted by Trainers, including any injuries or other damage resulting from using Trainers’ services. Full responsibility for providing training services lies with the Trainer.
5.7. The Service Provider does not verify the truthfulness of information, certificates, authorizations, or other statements made by Trainers and does not guarantee that services offered by Trainers conform to their description in the Service.
5.8. The Service Provider does not provide medical, dietary, or rehabilitation services and is not responsible for any decisions made by Users based on information obtained in the Service.
5.9. Any claims arising from non-performance or improper performance of services by a Trainer shall be directed by the Trainee directly to the Trainer. The Service Provider is not a party to such disputes and bears no liability for them.
5.10. Litcoach acts solely as an online platform, website, and mobile application that enables contact between Trainers and Trainees. The Service Provider is not a party to contracts concluded between Trainer and Trainee and is not responsible for their proper performance.
6. Trainer Services, Reservations, Sorting
6.1. Training Reservations
6.1.1. The Trainee may submit a training Reservation request with a Trainer via the System,
6.1.2. A contract between the Trainer and the Trainee is concluded when the Reservation is confirmed by the Trainer (automatically or manually).
6.1.3. The Trainee receives information about Reservation confirmation via the System or by email/SMS. Until the Reservation is confirmed by the Trainer, it has unconfirmed status and no contract is concluded.
6.2. Conditions for providing training services
6.2.1. The conditions for providing training services (e.g., rules, cancellation policy, late-cancellation fees) are determined solely by the Trainer and made available to Trainees in the information posted in the System.
6.2.2. The Service Provider is not responsible for the established conditions or their performance.
6.2.3. The Trainer may condition Reservation confirmation on the Trainee’s acceptance of certain rules, including consent to fees for late cancellation.
6.3. Payments and settlements
6.3.1. All issues related to payments and settlements are determined solely between the Trainer and the Trainee, without the participation of the Litcoach Service.
6.3.2. The Litcoach Service does not intermediate payment transfers and does not collect fees from Trainees on behalf of Trainers.
6.3.3. All settlements are made directly between the parties, and the Litcoach Service bears no responsibility for their proper execution.
6.3.4. All prices of training services are set individually by Trainers and given in Polish zloty (PLN), unless the Trainer and Trainee agree otherwise.
6.3.5. Payments and any refunds are made directly between the Trainer and the Trainee. The Litcoach Service Provider does not participate in the payment process, is not a party to the transaction, and is not responsible for the correctness of settlements.
6.4. Reservation cancellation
6.4.1. The Trainee may cancel a Reservation at any time, provided the service has not yet been performed.
6.4.2. The rules for canceling Reservations, including any fees for late cancellation, are set solely by the Trainer.
6.4.3. The Litcoach Service Provider does not interfere with cancellation rules and does not mediate disputes arising from such rules.
6.5. Liability for training services
6.5.1. The Litcoach Service Provider is not responsible for the performance of trainings or the quality of services provided.
6.5.2. Disputes regarding quality, timeliness of services, or settlements are resolved solely between the Trainee and the Trainer.
6.6. Trainer sorting rules
6.6.1. Trainers in the System’s marketplace are sorted according to algorithms that take into account the following criteria: region and distance from the Trainee’s location; availability provided by the Trainer (priority for Trainers with the greatest availability); type of service offered; ratings and reviews given by Trainees; other criteria determined by the Litcoach Service.
6.6.2. In the case of tied results, the display order may be random or based on additional parameters.
6.7. Changes to sorting rules
6.7.1. The Litcoach Service Provider reserves the right to change sorting rules and algorithms without prior notice to Users. The purpose of changes is to improve the System’s functioning.
6.7.2. Information about sorting criteria is available to Trainees in the System to ensure transparency.
6.8. Promotion of Trainer profiles
6.8.1. The Litcoach Service Provider may introduce an option to promote Trainer profiles, enabling higher placement in search results.
6.8.2. Details regarding promotion, its costs, and rules of use will be governed by separate provisions.
6.9. The System does not guarantee correct operation outside the territory of the Republic of Poland, outside the time zone in force in the Republic of Poland, and when using VPN services.
7. Conditions for Terminating Electronic Service Contracts
7.1. Termination by the Service Recipient
7.1.1. A contract for an Electronic Service of a continuous and indefinite nature (e.g., use of the Litcoach app, holding an account) may be terminated by the Service Recipient with immediate effect and without giving reasons by sending an appropriate statement to: nogiecmikolaj@litcoach.pl.
7.1.2. A contract for a one-off Electronic Service (e.g., a training reservation) expires upon its performance or cancellation in accordance with the rules set out in the Terms.
7.1.3. The User may cease using the app at any time by deleting their account by sending an appropriate statement to: nogiecmikolaj@litcoach.pl.
7.1.4. App administrators may also terminate access to the app if the User violates the Terms.
7.2. Termination by the Service Provider
7.2.1. The Service Provider may terminate a contract for an Electronic Service of a continuous and indefinite nature if the Service Recipient violates the Terms, in particular when they provide unlawful content.
7.2.2. Termination by the Service Provider may occur after an ineffective request to the Service Recipient to cease violations, with a specified deadline to remedy them.
7.2.3. The contract expires 7 days after the statement of termination is made (notice period).
7.3. Effect of termination
7.3.1. Termination of the contract results in the legal relationship ending with effect for the future.
7.3.2. Termination by the Service Provider may occur after an ineffective request to the Service Recipient to cease violations, with a specified deadline to remedy them.
7.4. Termination by mutual agreement
7.4.1. The Service Provider and the Service Recipient may terminate the Electronic Service contract at any time by mutual agreement.
7.5. Right of withdrawal
7.5.1. An eligible User (consumer or entrepreneur with consumer rights) has the right to withdraw from a distance electronic services contract concluded with the Service Provider within 14 days from its conclusion without giving any reason.
7.5.2. To exercise the right of withdrawal, the eligible User should send a withdrawal statement to: nogiecmikolaj@litcoach.pl.
7.5.3. The right of withdrawal does not apply to services that have been fully performed before the withdrawal period expires with the User’s express consent. This applies in particular to training reservations that have been carried out by the Trainer.
8. Complaints Procedure
8.1. Submitting complaints
8.1.1. Complaints related to the provision of Electronic Services via the Litcoach website or mobile app may be submitted by the Service Recipient via email to: nogiecmikolaj@litcoach.pl.
8.1.2. The complaint should provide as many details as possible concerning the subject of the complaint, including: description of the problem, type and date of the irregularity; contact details (email address, phone number); information about the device type and Litcoach app version if the complaint concerns the mobile app.
8.2. Importance of detailed information
8.2.1. Providing the above information accurately will help to process the complaint quickly and expedite problem resolution.
8.3. Handling complaints
8.3.1. The Service Provider will consider the complaint without delay, but no later than within 14 business days of receipt.
8.3.2. The response to the complaint will be sent to the Service Recipient’s email address provided in the complaint or otherwise in accordance with the Service Recipient’s preferences.
8.4. Complaints regarding the Litcoach mobile app
8.4.1. For complaints concerning the Litcoach mobile app service, the Service Provider also recommends attaching screenshots that may help identify the problem more quickly.
9. Intellectual Property
9.1. Protection of Litcoach content – All content posted on the website at litcoach.pl and in the Litcoach mobile application, including texts, graphics, photos, logos, multimedia materials, source code, app structure, and other elements, is protected by copyright and is the property of Litcoach.pl or third parties with whom the Service Provider has concluded appropriate license agreements.
9.2. Materials provided by Trainers and Trainees – Photos, texts, multimedia materials, and other content shared by Trainers and Trainees while using the Litcoach app, including profiles, listings, comments, or reviews, remain their exclusive property. The Litcoach Service Provider does not claim rights to such content but obtains the right to use it within the operation of the application in accordance with the conditions set out in the Terms.
9.3. Liability for unauthorized use of content – The Service Recipient bears full liability for damage caused to the Service Provider as a result of unauthorized use of any content of the litcoach.pl website or the Litcoach mobile application without the Service Provider’s consent.
9.4. Prohibition of unauthorized use – Any use by third parties, without the Service Provider’s express written consent, of any elements comprising the content and substance of the litcoach.pl website or the Litcoach mobile application, including copying, distributing, modifying, publishing, or using such content in other materials, constitutes an infringement of the Service Provider’s copyright. Such actions entail civil and criminal liability under applicable law.
9.5. Scope of use of content – The Service Recipient undertakes to use the content available on the Litcoach website and in the app only to the extent permitted by the Terms and the law, respecting the Service Provider’s intellectual property rights.
9.6. Liability for user data – The Litcoach Service Provider is not responsible for data posted by users, including how other users use such materials.
9.7. The Service Provider grants the User a non-exclusive, revocable, and non-transferable license to use the Litcoach application solely to use its functionalities in accordance with the Terms.
9.8. It is prohibited to decompile, reverse engineer, copy, distribute, modify, and commercially exploit the application in any manner other than provided for in the Terms.
10. Use of Trainer Materials and Image
10.1. By publishing their profile, photos, descriptions, multimedia materials, or other content containing their image in the Litcoach Service, the Trainer may additionally consent to their use for Litcoach promotional and advertising purposes. Such consent is voluntary and is not a condition for using the Service.
10.2. If consent is given, the Trainer grants the Service Provider a non-exclusive, royalty-free, and territorially unlimited license to use such materials in the following fields of exploitation:
10.2.1. fixation and reproduction by any technique, including digital, printing, and reprographic,
10.2.2. public display and playback,
10.2.3. distribution on the Internet, including on social media (e.g., Instagram, Facebook, LinkedIn, YouTube),
10.2.4. use in Litcoach advertising, promotional, and informational materials, both online and offline (e.g., leaflets, banners, presentations, online ads).
10.3. The license is granted for the duration of the Account in the Service. After the Account is deleted, the license expires, provided that the Service Provider may use the Trainer’s materials for a maximum period of 6 months from the Account deletion date solely to complete ongoing promotional activities in which the materials have already been used.
10.4. The Trainer declares that they hold copyright and image rights sufficient to grant the license referred to above and that the shared content does not infringe third-party rights. If claims are made by third parties, the Parties agree that the Trainer’s liability is limited to situations where the claims arise from the Trainer’s culpable act or omission. In such a case, the Trainer undertakes to indemnify the Service Provider (recourse).
10.5. The Service Provider undertakes to use Trainers’ images and materials only in a lawful manner, in good faith, and in connection with the operation of the Litcoach Service, in particular for its promotion, advertising, and presentation of services.
10.6. The Trainer has the right to withdraw consent to the use of their image for marketing purposes at any time by sending an appropriate statement to the Service Provider’s email address. Withdrawal of consent does not affect the lawfulness of the use of the image prior to withdrawal.
11. Final Provisions
11.1. Right to amend the Terms – The Litcoach Service Provider reserves the right to amend the Terms at any time. Such changes will take effect 14 days after their announcement on the litcoach.pl website or in the Litcoach mobile app.
11.2. The User will be informed about changes electronically (email or in-app notification).
11.3. If the User does not accept the changes, they have the right to terminate the electronic services contract before the changes take effect.
11.4. Previous versions of the Terms will be archived and made available for review in PDF format.
11.5. Governing law – Contracts concluded via the litcoach.pl website and the Litcoach mobile application are concluded under Polish law.
11.6. Non-compliance with the law – If any part of the Terms is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision, and the remainder of the Terms shall remain in force.
11.7. All disputes arising from the use of the Litcoach Service shall be resolved by the common court having local jurisdiction over the Service Provider’s registered office, provided that in the case of consumers, court jurisdiction is determined in accordance with generally applicable law.
11.8. Entire agreement – The litcoach.pl website and the Litcoach mobile app are available under the conditions specified in the Terms, which constitute the entire agreement between the Service Provider and the Service Recipient.
11.9. The User may use out-of-court dispute resolution methods, in particular by:
11.9.1. submitting an application to a district (municipal) consumer ombudsman,
11.9.2. mediation before the Provincial Inspectorate of Trade Inspection,
11.9.3. using the EU ODR platform available at https://ec.europa.eu/consumers/odr.